Terms of Service

General terms

These terms of service apply to all cleaning services performed by our company. By ordering our services, the customer agrees to these terms.

Our liability

We perform our cleaning services with the care and professionalism that can reasonably be expected of a professional cleaning company. Sweepit AB holds liability insurance and is responsible for damage to the customer's property that is caused by our staff through negligence during the assignment.

We are not liable for:

• Pre-existing wear, damage or defects in floors, surfaces, fittings or interiors
• Damage to sensitive surfaces or materials when the customer has not informed us of special care requirements
• Damage arising from defects in the premises, water installations or ventilation that we could not reasonably detect
• Indirect losses such as production downtime or loss of profit, unless caused by gross negligence

The customer is responsible for informing us in advance about sensitive surfaces, valuable items and any risks in the premises. Reported damage is handled via our liability insurance in accordance with applicable law (Consumer Services Act for private customers, the Sale of Goods Act and the parties' agreement for businesses).

Customer's responsibility

The customer is responsible for:

• Providing access to the premises at the agreed time
• Ensuring that valuable or sensitive items are removed or covered
• Informing about any risks or special conditions in the premises
• Having necessary insurance for their premises and belongings

Complaints

Visible deficiencies in performed work should be reported as soon as possible, preferably within 48 hours of completion, so we can return and rectify them while the situation is fresh. Hidden defects and damage may be reported within the statutory complaint period — three years for private customers under the Consumer Services Act and two years for business customers, unless otherwise agreed.

Complaints are made in writing to info@sweepit.se with a description of the deficiency and, if possible, photos. We respond within two business days.

Changes to terms

We reserve the right to change these terms at any time. The applicable terms are those published on our website at the time of ordering.